Shipping Policy

Go Fish Media LLC ("we" and "us") is the operator of GoFishWV (Amazon.com Seller) GoFish.Media and GoTroutFishing.com ("Websites"). By placing an order through these Websites you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1.  GENERAL

1.1  Shipping Location

All orders are processed and shipped from the Go Fish Media Fulfillment center in zip code 43055.

1.1  Hours of Operation

Monday - Friday 9:AM - 5:PM

Saturday - Sunday Closed

1.2  Observed Holidays

New Year’s Day January 1

Martin Luther King Jr Day Third Monday in January

Presidents Day Third Monday in February

National Road Trip Day Friday Before Memorial Day

Memorial Day Last Monday in May

Juneteenth June 19

Go Fish Media Annual Retreat Week surrounding July 4th*

Independence Day July 4th

Long Labor Day Weekend Friday before Labor Day

Labor Day First Monday in September

Columbus Day Second Monday in October

Veterans Day November 11

Thanksgiving Day Fourth Thursday in November

Black Friday Fourth Friday in November

Christmas Week Week of December 25*

Christmas Eve December 24

Christmas December 25

New Year's Eve December 31

1.3  Order Processing Times

The order processing cutoff is 2:PM during normal Hours of Operation. If an order is received at 2:PM or later it will be processed the following 1-2 business days. All orders, including downloadable maps, are processed manually and will not be processed on weekends or Observed Holidays unless deemed necessary by management.   

1.4  Product Availability

Subject to stock availability. We try to maintain accurate stock counts on our websites but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.

2.  SHIPPING COSTS

Shipping is charged at a flat rate. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer, unless the carrier charges more for shipping, then we reserve the right to invoice the customer for the remaining shipping fee and will not ship the item until this additional fee has been paid.

3.  RETURNS

To qualify for a full refund the buyer must strictly adhere to the Go Fish Media Returns and Refunds Policy.

4.  DELIVERY TERMS

4.1  Transit Time Domestically

In general, domestic shipments are in transit for 2 - 10 days

4.2  Transit time Internationally

Generally, orders shipped internationally are in transit for 4 - 24 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.

4.3  Dispatch Time

Orders are usually dispatched within 2 business days of payment of order. Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4.4  Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

4.5  Post Office Box Shipping

Go Fish Media LLC will ship to PO box addresses using postal services only. We are unable to offer couriers services to these locations.

4.6  Military Address Shipping

We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.

4.7  Items Out Of Stock

If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.

4.8  Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

5.  TRACKING NOTIFICATIONS

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

6.  PARCELS DAMAGED IN TRANSIT

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

7.  DUTIES & TAXES

7.1  Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the websites.

7.2  Import Duties & Taxes

Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Go Fish Media LLC encourage you to be aware of these potential costs before placing an order with us. If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to Go Fish Media LLC at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

8.  CANCELLATIONS

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched.

9.  INSURANCE

Parcels are insured for loss and damage up to the value as stated by the courier.

9.1  Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

9.2  Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

10.  CUSTOMER SERVICE 

For all customer service enquiries, please use our Contact form.

11. SHIPPING POLICY CHANGES

Go Fish Media LLC  reserves the right to make changes to its Amazon.com Seller Return & Refund Policy at any time and for any reason.